Question 1

What is the Zelcore Wallet?

Accepted Answer

Zelcore is a self-custodial, multi-chain cryptocurrency wallet that allows you to securely store, manage, trade, and interact with thousands of digital assets across 80+ blockchains. Founded in 2018 and trusted by hundreds of thousands of users, it provides full control over your private keys with all account processes happening on your device. Available on desktop (Windows, macOS, Linux), mobile (iOS, Android), and browser extensions.

Question 2

Is Zelcore free?

Accepted Answer

Yes, Zelcore is completely free to download and use. There are no subscription fees or hidden charges. You only pay standard network fees for blockchain transactions, which go directly to the network validators, not to Zelcore.

Question 3

Which cryptocurrencies are supported?

Accepted Answer

Zelcore supports 80+ blockchains and over 100,000 tokens, including Bitcoin, Ethereum, Solana, Tron, Base, Kadena, Kaspa, Polygon, Avalanche, BNB Chain, and many more. The wallet is continuously updated to support new chains and tokens.

Question 4

Can I use Zelcore on multiple devices?

Accepted Answer

Yes, you can use the same wallet across multiple devices by importing your recovery phrase. Zelcore is available on Windows, macOS, Linux, iOS, Android, and as a browser extension, allowing seamless access from any platform.

Question 5

Is Zelcore safe?

Accepted Answer

Yes, Zelcore is designed with security as the top priority. Your private keys never leave your device and are protected by device-level encryption and biometrics. It features decentralized 2FA (d2FA), with all account processes occurring on your device's RAM which is flushed after closing. There is no tracking, no data collection, and no third parties. You maintain complete control over your assets at all times.

Question 6

How do I backup my wallet?

Accepted Answer

When you create a Zelcore wallet, you'll receive a recovery phrase (seed phrase) consisting of 12 or 24 words. Write this phrase down and store it securely offline in multiple physical locations. Never store it digitally or share it with anyone. This phrase can be used to restore your wallet if you lose access to your device.

Question 7

What is Decentralized 2FA (d2FA)?

Accepted Answer

Decentralized 2FA (d2FA) is an extra layer of security for your Zelcore wallet. It establishes a user-selected PIN, verified by message signing, that is stored on the blockchain and attached to your account. Unlike traditional 2FA which can be compromised through SIM swapping or server breaches, d2FA is completely decentralized and provides true security without any central point of failure.

Question 8

What if I lose my recovery phrase?

Accepted Answer

If you lose your recovery phrase and cannot access your wallet, there is no way to recover your funds. Zelcore does not store your recovery phrase or have any way to reset it. This is a fundamental aspect of non-custodial wallets - you have complete control and complete responsibility.

Question 9

Does Zelcore support hardware wallets?

Accepted Answer

Yes, you can connect your Ledger or Trezor hardware wallets to Zelcore to get a comprehensive view of your entire crypto portfolio. Hardware wallet support is currently an experimental feature that you can enable in the settings menu. This allows you to combine the convenience of Zelcore's interface with the enhanced security of hardware wallet cold storage.

Question 10

Can you swap inside the wallet?

Accepted Answer

Yes, Zelcore has built-in trading functionality that allows you to swap most supported assets directly within the app. The wallet integrates with exchanges to provide seamless trading capabilities, allowing you to manage your entire crypto portfolio from one place.

Question 11

How to buy crypto using Zelcore?

Accepted Answer

Zelcore includes built-in functionality to purchase cryptocurrency using fiat currency through trusted payment partners. Simply navigate to the buy section in your wallet, select your desired cryptocurrency, choose your payment method, and complete the transaction. Supported payment methods include credit/debit cards and bank transfers.

Question 12

What is WalletConnect?

Accepted Answer

WalletConnect is a protocol that allows Zelcore to connect with decentralized applications (dApps). This enables you to interact with DeFi platforms, NFT marketplaces, and other blockchain services directly through your Zelcore wallet without exposing your private keys.

Question 13

Does Zelcore support NFTs?

Accepted Answer

Yes, Zelcore has full NFT support across multiple blockchains. You can view your NFT collections, send and receive NFTs, and interact with NFT marketplaces. The wallet displays your NFTs with their metadata and images.

Question 14

Can I stake crypto in Zelcore?

Accepted Answer

Yes, Zelcore supports native staking for various Proof-of-Stake blockchains. You can stake directly from your wallet and earn rewards without moving your assets to an exchange.

Question 15

How do I import an existing wallet?

Accepted Answer

To import an existing wallet, select "Import Wallet" during setup and enter your recovery phrase. Zelcore supports both 12-word and 24-word recovery phrases. You can also import wallets using private keys for specific chains.

Question 16

What are gas fees?

Accepted Answer

Gas fees are transaction fees paid to blockchain validators to process your transactions. These fees vary based on network congestion and transaction complexity. Zelcore displays estimated gas fees before you confirm any transaction.

Question 17

Why is my transaction pending?

Accepted Answer

Transactions may be pending due to network congestion or insufficient gas fees. You can speed up pending transactions by increasing the gas fee (if the blockchain supports it) or wait for the network to process it. Transaction times vary by blockchain.

Question 18

How do I add a custom token?

Accepted Answer

To add a custom token, navigate to the token list, select "Add Custom Token", and enter the token's contract address. Zelcore will automatically fetch the token details. Make sure to verify the contract address from official sources.

Question 19

What is slippage tolerance?

Accepted Answer

Slippage tolerance is the maximum price difference you're willing to accept between when you submit a swap and when it executes. A higher tolerance means your transaction is more likely to succeed but at a potentially worse price. Zelcore defaults to 0.5% but you can adjust it.

Question 20

Are there swap fees?

Accepted Answer

Zelcore charges minimal swap fees to cover aggregation services. These fees are transparently displayed before you confirm the swap. You also pay blockchain gas fees, which go to network validators, not Zelcore.

Question 21

Which exchanges does Zelcore aggregate?

Accepted Answer

Zelcore aggregates prices from leading decentralized exchanges including Uniswap, PancakeSwap, Raydium, Jupiter, and many others across different blockchains to find you the best available rates.

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